FAQ


What does the Building Inspection cover?
Any major or minor defects found in the structures interior, exterior, roof space, roof exterior, underfloor space and the site (within 30 metres of the structure).

The house I’m purchasing looks fine to me. Do I really need a Building Inspection?
YES. Our inspectors are trained to detect defects that may not be seen with an untrained eye. It is extremely important that you know the condition of the structure before making a purchase.

Should I get my newly constructed house inspected?
YES. New buildings are no longer a problem-free guarantee. This type of inspection also protects you from shoddy workmanship and builders who might cut corners. A handover inspection is necessary for detecting items that need rectification before your builder’s warranty expires.

Can a property fail an inspection?
No. The inspection is an examination of the property’s current condition. The inspector will not pass or fail the structure, but explain its physical condition and indicate what needs to be repaired or replaced.

If the property I am purchasing has a below average report will the Inspector advise me not to buy?
No. The inspectors aim is to report on the structures condition to help you make your decision. He can only give his advice and opinion in regards to the seriousness of the faults found and a rough idea of potential costs and action required to fix the faults.

What if my report reveals problems?
Most structures will have at least one defect whether it is major or minor. This doesn’t mean you shouldn’t purchase the property, it just lets you know in advance what to expect plus if any major defects are found you may be able to negotiate the price with the seller.

How do I book an inspection?
You can either phone the office or simply book your inspection(s) online.

After I have booked my inspection, how soon will it be done?
We aim to please and normally can attend to the inspection within a few days. If the home is tenanted we are required to give tenants 24 hour’s notice.

How soon do I receive my report after the inspection?
The report is emailed to you within 24 hours plus a hard copy (if requested) is posted in the mail within 24 hours.

When must I pay for the inspection(s)?
Payment must be made prior to the inspection. This enables us to release the report to you within 24 hours or discuss the inspection with you if you choose to be on site.

Is the company licenced?
Yes. Our company Stevenar Enterprises Pty Ltd is licenced with BSA number 1148914

Is the company insured?
Yes we are fully insured with Elders Insurance.

How do I pay for the report?
Electronic payment, cheque or cash on-site. At this stage we do not have eftpos facilities.

After the inspection am I able to contact the inspector?
Yes, we recommend that you contact the inspector should you have any concerns or questions.

How long does an inspection take?
Depending on the size of the structure and the severity of the defects found an inspection can take up to 3 hours. In most instances though, an inspection lasts around 1½ to 2 hours.

Do I have to arrange access for the inspection?
No. We organise all this for you. Once a day and time is scheduled, you will be notified via email.

Can I be present for the inspection?
Yes, we just need notice if you wish to attend as we notify the owners.

What types of inspections are available?
Pre-purchase building inspections, hand-over inspections, pest inspections and swimming pool safety inspections.

Do I need a pest inspection?
YES. We cannot express enough how important a pest inspection is. Termite infestation can normally not be seen. Termites are becoming one of the largest pest problems facing home owners. Termites can cause damage that may cost you thousands to fix if they go undetected.

Can I buy a copy of a report already done?
Yes. Copies of recent inspections are available for purchase at the same value as paid by the original client.

Do the reports include photos of defects?
Yes. We take ample photographs and include them in your report. This enables you to understand exactly what and where the defect is.

This is a new question?
That’s fantastic.

What does the Pest Inspection cover?
ATermite Inspection is a visual inspection of the readily accessible areas of a home for evidence of termite activity and or termite workings/damage. The inspector will visually inspect the interior and exterior of the structure including any accessible roof cavities & sub-floor areas. After the pest inspection has been performed, the findings are noted in the termite report.

The house I’m purchasing looks fine to me. Do I really need a Pest Inspection?
YES. We highly recommend that a pest inspection be carried out as per the Australian Standard as it takes a highly trained eye with the use of instruments such as moisture metres to detect termite activity.One of the main characteristics of termites and termite colonies is their tendency to avoid open air and bright lights, meaning they will stay underground or within wood products. It is almost impossible for an inspector to visually identify or locate an active termite infestation just by looking at the finished surface of a wall or the accompanying trim.

What if my report reveals problems?
The pest inspector will advise on a treatment and preventative program.

How quickly can termites eat a house?
There are many variables involved in how much damage termites can cause to a home. It is possible however that some species of termites can eat a room of your home in a few months.

If I have termites in my yard, will they eat my house?
Termites can travel up to 100 metres or more to access a food source such as your home so it’s necessary to have a termite inspection carried out to your home if you discover termites in your yard followed by a preventative program.

My neighbour has had termites treated in their house, will they travel to my house?
Yes, it is possible that if your neighbour has had a termite treatment carried out the termites can be moved on to your home.

My house is built on a concrete slab so I’m safe right?
Wrong. Concrete slab constructed homes are regarded at very high risk of termite attack due to the termites entry points being concealed and are usually discovered by the home owner.

How do I book an inspection?
You can either phone the office or simply book your inspection(s) online.

After I have booked my inspection, how soon will it be done?
We aim to please and normally can attend to the inspection within a few days. If the home is tenanted we are required to give tenants 24 hour’s notice.

How soon do I receive my report after the inspection?
The report is emailed to you within 24 hours plus a hard copy (if requested) is posted in the mail within 24 hours.

When must I pay for the inspection(s)?
Payment must be made prior to the inspection. This enables us to release the report to you within 24 hours or discuss the inspection with you if you choose to be on site.

How do I pay for the report?
Electronic payment, cheque or cash on-site. At this stage we do not have eftpos facilities.

After the inspection am I able to contact the inspector?
Yes, we recommend that you contact the inspector should you have any concerns or questions.

Do I have to arrange access for the inspection?
No. We organise all this for you. Once a day and time is scheduled, you will be notified via email.

Can I be present for the inspection?
Yes, we just need notice if you wish to attend as we notify the owners.

What types of inspections are available?
Pre-purchase building inspections, hand-over inspections, pest inspections and swimming pool safety inspections.

Can I buy a copy of a report already done?
Yes. Copies of recent inspections are available for purchase at the same value as paid by the original client.

Do the reports include photos of defects?
Yes. We take ample photographs and include them in your report. This enables you to understand exactly where termite infestation was found or damage caused by termite infestation.

Does my home and contents insurance cover pest damage?
No. Most policies do not cover pest damage such as termite or rodent damage and timber replacement.

What does the Swimming Pool Safety Inspection cover?
Barriers (structural), barriers, intersecting fences, gaps, temporary fences, gates, doors/windows/openings, balconies, barriers using mesh>13m, resuscitation signage, waterways, structures within the pool enclosure and indoor/rooftop pools and spas.

My pool is not registered, do I need to register it?
YES. All pools and spas need to be registered. Fines of up to $2,000 may apply if your pool or spa is not registered.

When do I need a Pool Safety Certificate?
You are not required to obtain a pool safety certificate until November 2015 unless you are selling or leasing a property with a pool. Regardless of whether a pool safety certificate is required or not, all pool owners must ensure their pool complies with the current pool safety standard by November 2015.

My spa has a fully lockable, solid cover. Do I still need to have a complying barrier for the spa, and why?
Yes. There is still the potential for the lockable lid to be left open or unlocked. For this reason, a complying pool safety barrier is required for spas and some portable wading pools.

Do I need to register my outdoor spa?
Yes. If you have a residential swimming pool or outdoor spa, you must register your property’s information with the department.

Do I need to register or fence my portable wading pool?
The new laws do not apply to portable pools if they hold less than 300 millimetres of water, have a volume of less than 2,000 litres or have no filtration system. All three criteria must be met to be exempt.

Do I need to have a CPR Sign?
Yes. New pool safety laws require the latest prescribed cardiopulmonary resuscitation (CPR) sign adopted by the Australian Resuscitation Council to be displayed near each pool by 30 November 2015, or earlier if the property is sold or leased first.
The CPR sign must be attached to the safety barrier for the pool or displayed near the pool so that the sign is easily visible to a person near the pool. The sign must be at least 300mm x 300mm in size and made of durable and weatherproof material. It must include a statement that is prominent on the sign explaining to a person reading the sign how to act in an emergency, including for example telephoning for an ambulance, staying with the injured person and providing first aid.

If my pool complies and I am issued with a certificate, how long is it valid for?
For a non-shared pool the certificate is valid for 2 years. For shared pools it is valid for 1 year.

If my swimming pool does not comply, can I get a second opinion from another Swimming Pool Inspector?
No. It is an offence to have another inspection done by another pool safety inspector or local government within 90 days of the first inspection. The offence provision recognises the public interest role of the pool safety inspector. Its purpose is to prevent owners seeking to retain another pool safety inspector to undertake a further inspection because they disagree with the pool safety inspector or because they wish to seek a more favourable interpretation of the requirements.

How long does it take to get my Swimming Pool Safety Certificate after the inspection?
By law we have up to 2 days to issue this to you but in most cases we issue the certificate within 24 hours.

What is my swimming pool does not comply?
If the result of a Pool Inspection is non-conforming a “Pool Safety Nonconformity Notice” is issued to the owner within 2 days of the inspection along with the detailed report on our findings. In most cases this is issued to you within 24 hours. The report outlines why your pool barrier is non-compliant and lists recommendations on how to make compliant. The owner then has 3 months to ask the inspector to reinspect. It is an offence to have the reinspection done by another pool safety inspector or local government within this period. If after 3 months the owner has not asked the inspector the reinspect, the pool inspector will notify the local government. The obligation for this is intended to ensure that the local government is notified of a potentially non-compliant pool. The offence provision recognises the public interest role of the pool safety inspector. Its purpose is to prevent owners seeking to retain another pool safety inspector to undertake a further inspection because they disagree with the pool safety inspector or because they wish to seek a more favourable interpretation of the requirements.

How do I book an inspection?
You can either phone the office or simply book your inspection online.

After I have booked my inspection, how soon will it be done?
We aim to please and normally can attend to the inspection within a few days. If the home is tenanted we are required to give tenants 24 hour’s notice.

How soon do I receive my report after the inspection?
The report is emailed to you within 24 hours plus a hard copy (if requested) is posted in the mail within 24 hours.

When must I pay for the inspection(s)?
Payment must be made prior to the inspection. This enables us to release the report to you within 24 hours or discuss the inspection with you if you choose to be on site.

How do I pay for the report?
Electronic payment, cheque or cash on-site. At this stage we do not have eftpos facilities.

Is the company licenced?
Yes. Our company Stevenar Enterprises Pty Ltd is licenced with BSA number 1148914 and PSC 101155.

Is the company insured?
Yes we are fully insured with Elders Insurance.

After the inspection am I able to contact the inspector?
Yes, we recommend that you contact the inspector should you have any concerns or questions.

How long does an inspection take?
A swimming pool safety inspection can take anywhere from 1 to 2 hours depending on non-compliant issues found.

Do I have to arrange access for the inspection?
No. We organise all this for you. Once a day and time is scheduled, you will be notified via email.

Can I be present for the inspection?
Yes, we just need notice if you wish to attend as we notify the owners.

What types of inspections are available?
Pre-purchase building inspections, hand-over inspections, pest inspections and swimming pool safety inspections.

Do the reports include photos of non-compliances?
Yes. We take ample photographs and include them in your report. This enables you to understand exactly what and where the non-conforming issue is. We also sketch a diagram of the swimming pool and scan this into the report. It shows exactly where the non-compliancy issue is.